<aside> 💡 This section covers both the research and persona analysis as well as the resulting POVs
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Affinitiy Diagrams
We developed two Points of View (POV) statements based on the result of our persona investigation. These are as follows:
POV 1
We met Francis, a married and retired 67-year-old Ghanaian man We were surprised to notice that he finds the way hospitals treat older people to be inadequate in terms of needing to wait in long queues and not receiving attention We wonder if this means that he is looking for cordial and fast service provision when physically visiting the hospital It would be game-changing to find a way to improve patient-practitioner interactions for aged Ghanaians
POV 2
We met Francis, a married and retired 67-year-old Ghanaian man We were surprised to notice that he spends most of his evenings walking as leisure and a form of physical activity We wonder if this means that he is looking for a way to combat physical/motor decline while doing things he enjoys It would be game-changing to create an enjoyable and social way to keep up his level of physical activity